Reviews

My air conditioning outsourcing unit started marking a “marbles in a tin pan” noise. I immediately shut the unit off at the breaker box. Knowing that the unit is more than eighteen years old, and had not been cooling the second floor of my home for quite some time, I feared it was experiencing the final stages of its operational life and may need to be replaced. Is anyone ever really ready for that expense! Nervously I researched the HVAC companies within my service area and ultimately decided to call Baker Heating and Cooling. I spoke with Jennifer explaining the “symptoms” of the situation and she provided great customer service as she assisted me with scheduling an appointment. She gave me the technicians name and explained that he would call ahead when he was on the way. Gavin Jamison, technician, did call when he was fifteen minutes out and arrived on time. He was friendly and, I’m sure, recognized that I was experiencing some angst about the circumstance. Gavin patiently answered all my questions and kept me informed step-by-step as he diagnosed the unit (inside and outside) and completed the service to the outsourcing unit. He identified that the dual capacitor and the condenser fan blade would need to be replaced. He had the dual capacitor on his truck and explained he needed to leave for about an half hour to get the condenser fan blade. Gavin was attentive to his tasks and wasted no time. He was complimentary of my cleaning habits of the condensing walls and my regularly changing of the filter and indicated that the unit was in good shape for its age. Gavin’s professionalism and personable demeanor certainly helped to ease my nervousness and dread around the repair. I highly recommend Baker Heating and Cooling and would definitely suggest you ask for Gavin Jamison as your technician. It’s a comfort to know I now have a trustworthy resource for my HVAC needs going forward. Oh, and he gladly honored my coupon for $10 off service call with repairs - every penny of savings matters. -Donald Bush

Our AC was broken & Bakers returned our phone call in a timely manner, scheduled a same day appointment & repaired our unit quickly. They were professional & took the time to explain the issue. We signed up for their service plan & will definitely be future customers if needed.

They got my ac up and running.

I can't say enough about how pleased I am with the service I received from Baker Heating and Cooling. My AC went out on the Friday afternoon before July 4th. Many companies were already closed for the long holiday weekend, but Baker was open. I checked Google reviews and liked what I read about them. Many positive reviews and they've been in business over 70 years. Their website offered a text option and I received a very fast (and pleasant) response and got a 9 am appointment for Monday. Joe, the technician, was on time, professional, knowledgeable, and very helpful. Had our heat pump up and running in about 30 minutes. He also did a check of our entire system and said it was working fine. Didn't try to upsell a new heat pump, even though ours is nearly 20 years old. I so appreciate his honesty. He also looked up the right type of filter for our air handler and sent me that info via text. The icing on the cake is that their pricing is so reasonable. All I paid was the price of the part and a $99 service call. No extra fees or hidden charges. Needless to say, I am absolutely a Baker customer for life!

Baker had my new air conditioner installed complete with all accessories in just a few hours. Very courteous and friendly.

Team did a great job installing my new minisplit, Donnie was great and walked me through the best solutions. The Team even helped me with a separate issue I had with my previous HVAC.

Has my ac working better than it ever has

I've been a long-time customer of a competitor of Baker. However, I have a huge preference for email communication versus phone calls, and my website submissions and emails have been going nowhere. So, after reading reviews, I decided to give Baker a try, based on my standards. After filling out the web contact form, I got an email response in under an hour. I scheduled an AC service call faster than even I was ready for (they were willing to come out the next day, and I was out of town!), all over email. On the day of service, I got a "we're on the way" call 15 minutes before my scheduled window, and they showed up 5 minutes before their scheduled time. The two techs immediately jumped on things, quickly confirmed the cause I'd suspected (dead capacitor), and validated everything else was fine. Gavin particularly did a great job, and has a great career ahead of him. Baker has won my business for life, and I'll probably be finding equivalent homes for the other services my prior company provides.

Had a new AC unit installed this past spring. I have been using Baker Heating & Cooling for over 30 years. I feel they have given top notch service along with affordable pricing. But one thing that keeps me coming back to them for so many years is their honestly and good old fashion workmanship. I have never felt oversold or felt like all they want are the addons. I have referred them many times over the years and will continue to do so. Don't change that great old fashion service it will never grow old.

The guy that came out to the house was great and helped with our problem

Professional arrived on time and fixed our issue quickly.

Great job. Very professional and reasonable. Diagnosed the problem and fixed right away.

Repaired igniter. I was pleased with the job.Sined up for annual maintenance plan.

Great service. Rob was excellent I would definitely recommend this company

Very professional and knowledgeable, very helpful with different options. I definitely plan on using them for this call and anything else I may need.

Baker Heating & Cooling did an excellent job with installing my new furnace system and ac unit. The team was extremely professional from the salesman Russell to the installation team led by Joe. Russell to the time to explain my options thoroughly and the financing options available to me and Joe was timely on both days of the install, friendly and responsive to all of my questions. I'd definitely recommend the Baker Heating & Cooling team for all your HVAC needs. Blessings to all.

This company did a great job, went beyond and above to solve the problem. I will continue to use this company for future projects.

They replaced my 100 year old coal converted to gas furnace. Great job and left the basement cleaner than it was when they got here!!!

You came on time and was very helpful to me and I thank you!

We had a humidifier installed by Baker Heater. Nice guys that knew their job came to do the work. I'll have them back.

This company is awesome! Hired them to do PM for us and my 90 year old Mother. Rob did great at our house. At my Mom's house he found a complete bad install from another company. He guided us to get it corrected from other company. Went above and beyond. So unusual these days. It is great to provide them a good review.

Rob came in on Christmas eve a d made sure we got heat that day. It was record cold Temps. Repairs were quick.

I came back to my home and found it 43 degrees. I called Jennifer and asked for help. She was very respectful, caring and nice as always. She sent me one of her bestest technicians. He was so nice, knowledgeable and skillful. He repaired my furnace very quickly. I am Baker HVAC customer for a long time and I always trust them. Thank you